Rich Returns

Your go-to Knowledge base on your trip to Rich Returns.

R Andrej Janev avatar
216 articles in this collection
Written by Robert Mattax and Andrej Janev
Getting Started

Integrate / Embed the returns center into your store (advanced)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Shopify Site Speed Score / Store Speed Report

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Force a specific language for your Portal by passing a URL Parameter

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Linking your returns policy to the return portal

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Integrate the returns portal into your store (easy)

Quick and easy tutorial on integrating your Returns Portal into your store.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Return Reason: "Other."

Learn more about your customers' Return Reasons.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you create a Packing Slip for the customer?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Order not found?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Most common return reasons (copy & paste)

A library of common return reasons we're familiar with.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Customizing the language/text on all pages

Learn how to utilize the Translations feature, and get closer to your customers.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Translations / Default Language

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Communicate with your customers using the Language Customization feature

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Language Plugins: Weglot / Langify / etc

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Understanding customer notifications/emails

Learn the lifecycle of a return.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How do I process returns in bulk?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Forcing / Manually adding a return request as a staff member - Outside return timeframe

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Setting up emails to reduce support inquiries

Learn how to use email templates to your advantage - and reduce support inquiries.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Test how emails look

Look from a customers' perspective - and see how your emails look like!
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Adding a custom return method like "Pick Up" or "Pick Up & Exchange"

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Launch your customer portal

A quick tutorial on launching your Rich Returns customer-facing portal.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

3 easy ways to integrate the Returns Center into your store

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Orders with Phone Numbers

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Language of Admin / Merchant Dashboard

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

E-Mail, ZIP code, phone number

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Photo Uploads Add-On / Let customers upload photos for a return

How to enable the Photo Upload Add-On.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Testing a return

Wondering how to test a return, now that you've set up? You're at the right spot.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Shopify customer accounts: How to add a button to my customer's account page to start a return?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Customize the portal to your brand

Tailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Does Rich Returns detect the delivery date for the returns window/time frame?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Logo and Background Image Dimensions / Sizes

Useful information on image sizes and FAQs.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago
Exchanges

Exchange Orders & Shopify Sales Statistics / Analytics

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I select the Inventory location for Variant Exchanges?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Different / Same Price Exchanges

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exchange Order - Order Confirmation

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exchange Order - Full Price / $0 price for items

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exchange Order - Shipping option / cost

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Return Timeframe for Exchange Orders: when does it start counting?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exchange Orders: Why is my Exchange Order free?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exchange and Return already exist?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Creating an exchange order with variant exchanges disabled?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Force overselling - how and where can I enable this option?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How are items restocked by default?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Workaround for exchanging to other/different products

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I start a return on the exchange order?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

There are no exchange items in this order?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Reserving inventory on a draft order in Shopify

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How does the Exchange Function work?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I specify the inventory location for Exchanges?

Choose the location where Rich Returns picks inventory.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Variant Exchanges

How to enable and use Variant Exchanges.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Automatic Exchanges / Exchange Orders

Creating an Exchange Order from your dashboard with a click of a button.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Collection Exchanges

Advanced Exchanges - allow customers to exchange for a different item.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Are Exchange Orders created automatically?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How is inventory handled? Variant-Exchanges & One-Click Exchange Orders

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago
Advanced Rules

Overview of Advanced Rules

Explore the possibilities of the Advanced Rules.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Introduction to Advanced Rules

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Understanding Priority / Combining rules

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exclude certain countries

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Exclude orders with certain discount codes

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Multiple return time frames

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rules based on Total Order Value

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rules based on Order Tags

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rules based on the Payment Gateway

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Advanced Rule: Free labels only for Damaged Goods

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

List of Payment Gateway Names

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Manually approve faulty/defective items

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Prepaid labels only for certain selected options

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Custom return addresses

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Require customers to upload photos for specific conditions

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Set a Custom Restocking Fee

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Set a Custom Label Fee

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rules based on Order Tags - what to look out for?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rule for International Customers

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Set an Extended Return Timeframe

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago
Prepaid Labels

Specific Carrier Integrations

Certain carriers only work through a specific integration. Find more about it here.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Understanding prepaid return labels

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

QR Code Labels

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Customs Declaration for International Shipments

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Commercial invoice: what information is displayed exactly?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I track a shipment from the dashboard?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How can I void a label that a customer did not use?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can customers pay for their own label?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you use automatic prepaid return labels if the return requires approval?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Do we have to use prepaid labels when using Rich Returns?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can we use Shopify Shipping for return labels?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you add multiple shipping accounts/carriers?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you add multiple box dimensions?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How is the total weight of a return calculated?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Labels - Weight and Price differences

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Miscellaneous - Common Errors

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Using manual prepaid return-labels

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Set up for Manual Prepaid Return Labels

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you upload a second document? For example, a commercial invoice

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Carrier or Drop-Off location

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Pre-Paid and Post-Paid Carriers

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Multiple / Multi-Carrier Support

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Scan-based return labels

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Change the return address on a prepaid label

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

The information included on Return Label

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

EasyPost - Common Errors

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

QR-CODE FOR USPS

QR-Code for USPS using EasyPost
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How to set up automated return labels?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Shippo - Common Errors

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with EasyPost)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with Shippo)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with ShipStation)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Supported Platforms & Carriers

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I use my own carrier contract with pre-negotiated rates?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

ShipStation - Common Errors

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Do I need my own carrier contract?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Auto-Tracking

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago
FAQs

How do I remove items from a Return?

Remove items from a Return - with ease.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How do I link my Returns Policy on my Portal?

Direct your customers to your Returns Policy through the Portal.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I change the font on the Returns portal?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How can I resend an email to a customer?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Custom Items - Returns

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Incorrectly imported orders

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I export my data?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Deleted product / Issue processing return

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

If an order is modified or canceled, is the order eligible for a return in Rich Returns?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can we connect different stores to one Rich Returns dashboard?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Excluding items from being returned based on product tags

Exclude items from being returned - the 'how' answered down below.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Brand Settings

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can a return be started if an item has been refunded in Shopify?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can returns be sent to multiple locations? Different Vendors scenario.

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Cookies

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can multiple return labels be created for a return? (Dropshipping)

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can we customize the text on page...?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Excluding items based on product tags: I have a tag with two words... how do I write it exactly?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Playbook for "non-matching" product tags

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Custom RMA numbers / Edit RMA numbers

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Is it possible to operate a marketplace-like solution with Rich Returns?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can you turn off the refund option? Exchange or store credit only?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Products are being excluded for a return even if I have not added a product tag/product has no tag

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Return to Store link not working

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Product Bundles / Kit / Kits

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Started a return in Shopify but nothing is happening on my Rich Returns dashboard?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Dropshipping - FAQ

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I allow multiple returns on my orders?

Allow multiple returns on your orders.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Does it look like an item has been returned twice?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Changes to variant IDs - how does this affect Rich Returns?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Different IDs provided by Shopify

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Shopify Online Store 2.0 Compatible / Compatibility

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Refunds on Exchange Orders

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Can I change the status of a return without notifying my customers?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Returns - when are they added to the Report statistics?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Excluding items based on product tags: I have a tag with two words. How do I write it exactly?

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago
API Documentation

GET - Retrieve a return

Retrieves a specific return.
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

POST - Approve a return

Approves a return and executes routine actions such as sending email
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

POST - Ship a return

Ships a return and executes routine actions such as sending email
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

POST - Receive a return

Receives a return and executes routine actions such as sending email
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

POST - Resolve a return

Resolves a return and executes routine actions such as sending email
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

POST - Reject a return

Rejects a return and executes routine actions such as sending email
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

PUT - Update a return

Updates selected attributes of a return
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Introduction to our API

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Authentication

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Errors

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Pagination

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Versioning

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Rate limits

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Changelog

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Technical Support & Integrations

Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

GET - List all returns

Retrieves a list of returns
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago