AppHub

Andrej Janev

Robert Mattax

Your go-to Knowledge base on your trip to Rich Returns.

Rich Returns

Onboarding for Finance Department

Onboarding for Data Analysts

Onboarding for Logistics Partners

This Onboarding Series is intended to give you a head-start with our Platform.

Onboarding Overview

Onboarding for Warehouse Staff

This is to help onboard customer support.

Onboarding for Customer Support

Onboarding for Owners / CEOs

Onboarding for Managers

Onboarding

Integrate / Embed the returns center into your store (advanced)

Shopify Site Speed Score / Store Speed Report

Force a specific language for your Portal by passing a URL Parameter

Linking your returns policy to the return portal

Quick and easy tutorial on integrating your Returns Portal into your store.

Integrate the returns portal into your store (easy)

Learn more about your customers' Return Reasons.

Return Reason: "Other."

Can you create a Packing Slip for the customer?

Gain trust with customers around the globe.

Multi-Language Email Notifications

Order not found?

A library of common return reasons we're familiar with.

Most common return reasons (copy & paste)

Learn how to utilize the Translations feature, and get closer to your customers.

Customizing the language/text on all pages

Translations / Default Language

Communicate with your customers using the Language Customization feature

Language Plugins: Weglot / Langify / etc

Understanding customer notifications/emails

How do I process returns in bulk?

Forcing / Manually adding a return request as a staff member - Outside return timeframe

Learn how to use email templates to your advantage - and reduce support inquiries.

Setting up emails to reduce support inquiries

Look from a customers' perspective - and see how your emails look like!

Test how emails look

Adding a custom return method like "Pick Up" or "Pick Up & Exchange"

A quick tutorial on launching your Rich Returns customer-facing portal.

Launch your customer portal

3 easy ways to integrate the Returns Center into your store

Orders with Phone Numbers

Language of Admin / Merchant Dashboard

E-Mail, ZIP code, phone number

Photo Uploads Add-On / Let customers upload photos for a return

Wondering how to test a return, now that you've set up? You're at the right spot.

Testing a return

Shopify customer accounts: How to add a button to my customer's account page to start a return?

Tailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.

Customize the portal to your brand

Does Rich Returns detect the delivery date for the returns window/time frame?

Useful information on image sizes and FAQs.

Logo and Background Image Dimensions / Sizes

Getting Started

Staff Workflow for Manual Prepaid Labels

Complex E-Mail Workflows / Multiple receivers

Common Staff Workflows

Exchange Orders & Shopify Sales Statistics / Analytics

Can I select the Inventory location for Variant Exchanges?

Can I exclude same-size variants?

Different / Same Price Exchanges

Exchange Order - Order Confirmation

Exchange Order - Full Price / $0 price for items

Exchange Order - Shipping option / cost

Return Timeframe for Exchange Orders: when does it start counting?

Exchange Orders: Why is my Exchange Order free?

Exchange and Return already exist?

Creating an exchange order with variant exchanges disabled?

Force overselling - how and where can I enable this option?

How are items restocked by default?

Workaround for exchanging to other/different products

Can I start a return on the exchange order?

There are no exchange items in this order?

Reserving inventory on a draft order in Shopify

How does the Exchange Function work?

Choose the location where Rich Returns picks inventory.

Can I specify the inventory location for Exchanges?

Variant Exchanges

Creating an Exchange Order from your dashboard with a click of a button.

Automatic Exchanges / Exchange Orders

Advanced Exchanges - allow customers to exchange for a different item.

Collection Exchanges

Are Exchange Orders created automatically?

How is inventory handled? Variant-Exchanges & One-Click Exchange Orders

Exchanges

Explore the possibilities of the Advanced Rules.

Overview of Advanced Rules

Introduction to Advanced Rules

Understanding Priority / Combining rules

Exclude certain countries

Exclude orders with certain discount codes

Multiple return time frames

Rules based on Total Order Value

Rules based on Order Tags

Rules based on the Payment Gateway

Advanced Rule: Free labels only for Damaged Goods

List of Payment Gateway Names

Manually approve faulty/defective items

Prepaid labels only for certain selected options

Custom return addresses

Require customers to upload photos for specific conditions

Set a Custom Restocking Fee

Set a Custom Label Fee

Rules based on Order Tags - what to look out for?

"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?

Rule for International Customers

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Set an Extended Return Timeframe

Advanced Rules

Certain carriers only work through a specific integration. Find more about it here.

Specific Carrier Integrations

Understanding prepaid return labels

QR Code Labels

Customs Declaration for International Shipments

Commercial invoice: what information is displayed exactly?

Can I track a shipment from the dashboard?

How can I void a label that a customer did not use?

Can customers pay for their own label?

Can you use automatic prepaid return labels if the return requires approval?

Do we have to use prepaid labels when using Rich Returns?

Can we use Shopify Shipping for return labels?

Can you add multiple shipping accounts/carriers?

Can you add multiple box dimensions?

How is the total weight of a return calculated?

Labels - Weight and Price differences

Miscellaneous - Common Errors

Using manual prepaid return-labels

Set up for Manual Prepaid Return Labels

Can you upload a second document? For example, a commercial invoice

Carrier or Drop-Off location

Pre-Paid and Post-Paid Carriers

Multiple / Multi-Carrier Support

Scan-based return labels

Change the return address on a prepaid label

The information included on Return Label

EasyPost - Common Errors

QR-CODE FOR USPS

How to set up automated return labels?

Shippo - Common Errors

Using automatic prepaid return labels (with EasyPost)

Using automatic prepaid return labels (with Shippo)

Using automatic prepaid return labels (with ShipStation)

Supported Platforms & Carriers

Can I use my own carrier contract with pre-negotiated rates?

ShipStation - Common Errors

Do I need my own carrier contract?

Can I add multiple return addresses?

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Auto-Tracking

Prepaid Labels

Exporting your data for better insights (CSV)

Error in the Analytics Dashboard

Importing data into Excel does not work

I see a difference in the refund figure (Analytics Dashboard vs. Export)

Adjusting for order date and what data am I getting exactly?

Analytics

Enabling Add-Ons in RichReturns

Integrate with Intercom to 10x your returns experience

Allow Unpaid and Unfulfilled orders to be returned

Recording / Requiring Serial Numbers from Customers for High-Value Items

Advanced Features

Utilize Shopify Sync to send return information to your Shopify orders.

Shopify Sync

API Integration - CRM - ERP - 3PL - Analytics

Zendesk Compatibility

Klaviyo: Setup & Integration

How to send an email with Klaviyo?

Do you integrate with ....?

API Rate Limit

ShipBob issue for Shopify POS orders & workaround

Gorgias: Setup & Integration

Custom Domain

API & Integrations

Bold Subscriptions V2

Bundle Builder App

Integrations with other Apps

Auto-Fill Fields / Deep-link returns - Order number & email in URL

Adding a Return link to your Shopify order-confirmation email

Technical Topics

User permissions

Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns

I have been logged out of the app. Where is my username/password / E-Mail login?

How do I change plans? Do I have to uninstall and reinstall the app?

Can I upgrade/downgrade during a billing period?

Billing for extra returns / Shopify usage-charge limit / No additional returns possible