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Rich Returns
Rich Returns
Your go-to Knowledge base on your trip to Rich Returns.
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219 articles in this collection
Written by
Robert Mattax
and
Andrej Janev
Onboarding
Onboarding for Finance Department
Written by
Andrej Janev
Updated over a week ago
Onboarding for Data Analysts
Written by
Andrej Janev
Updated over a week ago
Onboarding for Logistics Partners
Written by
Andrej Janev
Updated over a week ago
Onboarding Overview
This Onboarding Series is intended to give you a head-start with our Platform.
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Written by
Robert Mattax
Updated over a week ago
Onboarding for Warehouse Staff
Written by
Andrej Janev
Updated over a week ago
Onboarding for Customer Support
This is to help onboard customer support.
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Written by
Robert Mattax
Updated over a week ago
Onboarding for Owners / CEOs
Onboarding support for Owners/CEOs
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Written by
Robert Mattax
Updated over a week ago
Onboarding for Managers
Onboarding geared at helping managers.
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Written by
Robert Mattax
Updated over a week ago
Getting Started
Integrate / Embed the returns center into your store (advanced)
Written by
Andrej Janev
Updated over a week ago
Shopify Site Speed Score / Store Speed Report
Written by
Andrej Janev
Updated over a week ago
Force a specific language for your Portal by passing a URL Parameter
Written by
Andrej Janev
Updated over a week ago
Linking your returns policy to the return portal
Written by
Andrej Janev
Updated over a week ago
Integrate the returns portal into your store (easy)
Quick and easy tutorial on integrating your Returns Portal into your store.
Written by
Andrej Janev
Updated over a week ago
Return Reason: "Other."
Learn more about your customers' Return Reasons.
Written by
Andrej Janev
Updated over a week ago
Can you create a Packing Slip for the customer?
Written by
Andrej Janev
Updated over a week ago
Multi-Language Email Notifications
Gain trust with customers around the globe.
Written by
Andrej Janev
Updated over a week ago
Order not found?
Written by
Andrej Janev
Updated over a week ago
Most common return reasons (copy & paste)
A library of common return reasons we're familiar with.
Written by
Andrej Janev
Updated over a week ago
Customizing the language/text on all pages
Learn how to utilize the Translations feature, and get closer to your customers.
Written by
Andrej Janev
Updated over a week ago
Translations / Default Language
Written by
Andrej Janev
Updated over a week ago
Communicate with your customers using the Language Customization feature
Written by
Andrej Janev
Updated over a week ago
Language Plugins: Weglot / Langify / etc
Written by
Andrej Janev
Updated over a week ago
Understanding customer notifications/emails
Learn the lifecycle of a return.
Written by
Andrej Janev
Updated over a week ago
How do I process returns in bulk?
Written by
Andrej Janev
Updated over a week ago
Forcing / Manually adding a return request as a staff member - Outside return timeframe
Written by
Andrej Janev
Updated over a week ago
Setting up emails to reduce support inquiries
Learn how to use email templates to your advantage - and reduce support inquiries.
Written by
Andrej Janev
Updated over a week ago
Test how emails look
Look from a customers' perspective - and see how your emails look like!
Written by
Andrej Janev
Updated over a week ago
Adding a custom return method like "Pick Up" or "Pick Up & Exchange"
Written by
Andrej Janev
Updated over a week ago
Launch your customer portal
A quick tutorial on launching your Rich Returns customer-facing portal.
Written by
Andrej Janev
Updated over a week ago
3 easy ways to integrate the Returns Center into your store
Written by
Andrej Janev
Updated over a week ago
Orders with Phone Numbers
Written by
Andrej Janev
Updated over a week ago
Language of Admin / Merchant Dashboard
Written by
Andrej Janev
Updated over a week ago
E-Mail, ZIP code, phone number
Written by
Andrej Janev
Updated over a week ago
Photo Uploads Add-On / Let customers upload photos for a return
How to enable the Photo Upload Add-On.
Written by
Andrej Janev
Updated over a week ago
Testing a return
Wondering how to test a return, now that you've set up? You're at the right spot.
Written by
Andrej Janev
Updated over a week ago
Shopify customer accounts: How to add a button to my customer's account page to start a return?
Written by
Andrej Janev
Updated over a week ago
Customize the portal to your brand
Tailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.
Written by
Andrej Janev
Updated over a week ago
Does Rich Returns detect the delivery date for the returns window/time frame?
Written by
Andrej Janev
Updated over a week ago
Logo and Background Image Dimensions / Sizes
Useful information on image sizes and FAQs.
Written by
Andrej Janev
Updated over a week ago
Common Staff Workflows
Staff Workflow for Manual Prepaid Labels
Written by
Andrej Janev
Updated over a week ago
Complex E-Mail Workflows / Multiple receivers
Written by
Andrej Janev
Updated over a week ago
Exchanges
Exchange Orders & Shopify Sales Statistics / Analytics
Written by
Andrej Janev
Updated over a week ago
Can I select the Inventory location for Variant Exchanges?
Written by
Andrej Janev
Updated over a week ago
Can I exclude same-size variants?
You can now exclude same-size variants.
Written by
Andrej Janev
Updated over a week ago
Different / Same Price Exchanges
Written by
Andrej Janev
Updated over a week ago
Exchange Order - Order Confirmation
Written by
Andrej Janev
Updated over a week ago
Exchange Order - Full Price / $0 price for items
Written by
Andrej Janev
Updated over a week ago
Exchange Order - Shipping option / cost
Written by
Andrej Janev
Updated over a week ago
Return Timeframe for Exchange Orders: when does it start counting?
Written by
Andrej Janev
Updated over a week ago
Exchange Orders: Why is my Exchange Order free?
Written by
Andrej Janev
Updated over a week ago
Exchange and Return already exist?
Written by
Andrej Janev
Updated over a week ago
Creating an exchange order with variant exchanges disabled?
Written by
Andrej Janev
Updated over a week ago
Force overselling - how and where can I enable this option?
Written by
Andrej Janev
Updated over a week ago
How are items restocked by default?
Written by
Andrej Janev
Updated over a week ago
Workaround for exchanging to other/different products
Written by
Andrej Janev
Updated over a week ago
Can I start a return on the exchange order?
Written by
Andrej Janev
Updated over a week ago
There are no exchange items in this order?
Written by
Andrej Janev
Updated over a week ago
Reserving inventory on a draft order in Shopify
Written by
Andrej Janev
Updated over a week ago
How does the Exchange Function work?
Written by
Andrej Janev
Updated over a week ago
Can I specify the inventory location for Exchanges?
Choose the location where Rich Returns picks inventory.
Written by
Andrej Janev
Updated over a week ago
Variant Exchanges
How to enable and use Variant Exchanges.
Written by
Andrej Janev
Updated over a week ago
Automatic Exchanges / Exchange Orders
Creating an Exchange Order from your dashboard with a click of a button.
Written by
Andrej Janev
Updated over a week ago
Collection Exchanges
Advanced Exchanges - allow customers to exchange for a different item.
Written by
Andrej Janev
Updated over a week ago
Are Exchange Orders created automatically?
Written by
Andrej Janev
Updated over a week ago
How is inventory handled? Variant-Exchanges & One-Click Exchange Orders
Written by
Andrej Janev
Updated over a week ago
Advanced Rules
Overview of Advanced Rules
Explore the possibilities of the Advanced Rules.
Written by
Andrej Janev
Updated over a week ago
Introduction to Advanced Rules
Written by
Andrej Janev
Updated over a week ago
Understanding Priority / Combining rules
Written by
Andrej Janev
Updated over a week ago
Exclude certain countries
Written by
Andrej Janev
Updated over a week ago
Exclude orders with certain discount codes
Written by
Andrej Janev
Updated over a week ago
Multiple return time frames
Written by
Andrej Janev
Updated over a week ago
Rules based on Total Order Value
Written by
Andrej Janev
Updated over a week ago
Rules based on Order Tags
Written by
Andrej Janev
Updated over a week ago
Rules based on the Payment Gateway
Written by
Andrej Janev
Updated over a week ago
Advanced Rule: Free labels only for Damaged Goods
Written by
Andrej Janev
Updated over a week ago
List of Payment Gateway Names
Written by
Andrej Janev
Updated over a week ago
Manually approve faulty/defective items
Written by
Andrej Janev
Updated over a week ago
Prepaid labels only for certain selected options
Written by
Andrej Janev
Updated over a week ago
Custom return addresses
Written by
Andrej Janev
Updated over a week ago
Require customers to upload photos for specific conditions
Written by
Andrej Janev
Updated over a week ago
Set a Custom Restocking Fee
Written by
Andrej Janev
Updated over a week ago
Set a Custom Label Fee
Written by
Andrej Janev
Updated over a week ago
Rules based on Order Tags - what to look out for?
Written by
Andrej Janev
Updated over a week ago
"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?
Written by
Andrej Janev
Updated over a week ago
Rule for International Customers
Written by
Andrej Janev
Updated over a week ago
Using order tags to allow certain returns past the return timeframe (Advanced Rules)
Written by
Andrej Janev
Updated over a week ago
Set an Extended Return Timeframe
Written by
Andrej Janev
Updated over a week ago
Prepaid Labels
Specific Carrier Integrations
Certain carriers only work through a specific integration. Find more about it here.
Written by
Andrej Janev
Updated over a week ago
Understanding prepaid return labels
Written by
Andrej Janev
Updated over a week ago
QR Code Labels
Written by
Andrej Janev
Updated over a week ago
Customs Declaration for International Shipments
Written by
Andrej Janev
Updated over a week ago
Commercial invoice: what information is displayed exactly?
Written by
Andrej Janev
Updated over a week ago
Can I track a shipment from the dashboard?
Written by
Andrej Janev
Updated over a week ago
How can I void a label that a customer did not use?
Written by
Andrej Janev
Updated over a week ago
Can customers pay for their own label?
Written by
Andrej Janev
Updated over a week ago
Can you use automatic prepaid return labels if the return requires approval?
Written by
Andrej Janev
Updated over a week ago
Do we have to use prepaid labels when using Rich Returns?
Written by
Andrej Janev
Updated over a week ago
Can we use Shopify Shipping for return labels?
Written by
Andrej Janev
Updated over a week ago
Can you add multiple shipping accounts/carriers?
Written by
Andrej Janev
Updated over a week ago
Can you add multiple box dimensions?
Written by
Andrej Janev
Updated over a week ago
How is the total weight of a return calculated?
Written by
Andrej Janev
Updated over a week ago
Labels - Weight and Price differences
Written by
Andrej Janev
Updated over a week ago
Miscellaneous - Common Errors
Written by
Andrej Janev
Updated over a week ago
Using manual prepaid return-labels
Written by
Andrej Janev
Updated over a week ago
Set up for Manual Prepaid Return Labels
Written by
Andrej Janev
Updated over a week ago
Can you upload a second document? For example, a commercial invoice
Written by
Andrej Janev
Updated over a week ago
Carrier or Drop-Off location
Written by
Andrej Janev
Updated over a week ago
Pre-Paid and Post-Paid Carriers
Written by
Andrej Janev
Updated over a week ago
Multiple / Multi-Carrier Support
Written by
Andrej Janev
Updated over a week ago
Scan-based return labels
Written by
Andrej Janev
Updated over a week ago
Change the return address on a prepaid label
Written by
Andrej Janev
Updated over a week ago
The information included on Return Label
Written by
Andrej Janev
Updated over a week ago
EasyPost - Common Errors
Written by
Andrej Janev
Updated over a week ago
QR-CODE FOR USPS
QR-Code for USPS using EasyPost
Written by
Andrej Janev
Updated over a week ago
How to set up automated return labels?
Written by
Andrej Janev
Updated over a week ago
Shippo - Common Errors
Written by
Andrej Janev
Updated over a week ago
Using automatic prepaid return labels (with EasyPost)
Written by
Andrej Janev
Updated over a week ago
Using automatic prepaid return labels (with Shippo)
Written by
Andrej Janev
Updated over a week ago
Using automatic prepaid return labels (with ShipStation)
Written by
Andrej Janev
Updated over a week ago
Supported Platforms & Carriers
Written by
Andrej Janev
Updated over a week ago
Can I use my own carrier contract with pre-negotiated rates?
Written by
Andrej Janev
Updated over a week ago
ShipStation - Common Errors
Written by
Andrej Janev
Updated this week
Do I need my own carrier contract?
Written by
Andrej Janev
Updated over a week ago
Can I add multiple return addresses?
Written by
Andrej Janev
Updated over a week ago
USPS First-Class / Priority-Mail: choose cheapest rate based on weight
Written by
Andrej Janev
Updated over a week ago
Auto-Tracking
Written by
Andrej Janev
Updated over a week ago
Analytics
Exporting your data for better insights (CSV)
Written by
Andrej Janev
Updated over a week ago
Error in the Analytics Dashboard
Written by
Andrej Janev
Updated over a week ago
Importing data into Excel does not work
Written by
Andrej Janev
Updated over a week ago
I see a difference in the refund figure (Analytics Dashboard vs. Export)
Written by
Andrej Janev
Updated over a week ago
Adjusting for order date and what data am I getting exactly?
Written by
Andrej Janev
Updated over a week ago
Advanced Features
Enabling Add-Ons in RichReturns
Written by
Andrej Janev
Updated over a week ago
Integrate with Intercom to 10x your returns experience
Written by
Andrej Janev
Updated over a week ago
Allow Unpaid and Unfulfilled orders to be returned
Written by
Andrej Janev
Updated over a week ago
Recording / Requiring Serial Numbers from Customers for High-Value Items
Written by
Andrej Janev
Updated over a week ago
API & Integrations
Shopify Sync
Utilize Shopify Sync to send return information to your Shopify orders.
Written by
Andrej Janev
Updated over a week ago
API Integration - CRM - ERP - 3PL - Analytics
Written by
Andrej Janev
Updated over a week ago
Zendesk Compatibility
Written by
Andrej Janev
Updated over a week ago
Klaviyo: Setup & Integration
Written by
Andrej Janev
Updated over a week ago
How to send an email with Klaviyo?
Written by
Andrej Janev
Updated over a week ago
Do you integrate with ....?
Written by
Andrej Janev
Updated over a week ago
API Rate Limit
Written by
Andrej Janev
Updated over a week ago
ShipBob issue for Shopify POS orders & workaround
Written by
Andrej Janev
Updated over a week ago
Gorgias: Setup & Integration
Read more on how to setup your Gorgias.
Written by
Andrej Janev
Updated over a week ago
Custom Domain
Written by
Andrej Janev
Updated over a week ago
Integrations with other Apps
Bold Subscriptions V2
Written by
Andrej Janev
Updated over a week ago
Bundle Builder App
Written by
Andrej Janev
Updated over a week ago
Technical Topics
Auto-Fill Fields / Deep-link returns - Order number & email in URL
Written by
Andrej Janev
Updated over a week ago
Adding a Return link to your Shopify order-confirmation email
Written by
Andrej Janev
Updated over a week ago
Billing and Account
User permissions
Written by
Andrej Janev
Updated over a week ago
Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns
Written by
Andrej Janev
Updated over a week ago
I have been logged out of the app. Where is my username/password / E-Mail login?
Written by
Andrej Janev
Updated over a week ago
How do I change plans? Do I have to uninstall and reinstall the app?
Written by
Andrej Janev
Updated over a week ago
Can I upgrade/downgrade during a billing period?
Written by
Andrej Janev
Updated over a week ago
Billing for extra returns / Shopify usage-charge limit / No additional returns possible
Written by
Andrej Janev
Updated over a week ago
Updated: Shopify Usage Charges
Written by
Andrej Janev
Updated over a week ago
Will my plan be upgraded automatically once I use up my included returns quota?
Written by
Andrej Janev
Updated over a week ago
Do unused returns roll over into the next month?
Written by
Andrej Janev
Updated over a week ago
How do I uninstall the app / cancel my Subscription?
Written by
Andrej Janev
Updated over a week ago
Why have I been billed after I uninstalled the app?
Written by
Andrej Janev
Updated over a week ago
I was billed without subscribing
Written by
Andrej Janev
Updated over a week ago
I was billed during the free trial
Written by
Andrej Janev
Updated over a week ago
Number of Returns / Monthly Quota
Written by
Andrej Janev
Updated over a week ago
FAQs
How do I remove items from a Return?
Remove items from a Return - with ease.
Written by
Andrej Janev
Updated over a week ago
How do I link my Returns Policy on my Portal?
Direct your customers to your Returns Policy through the Portal.
Written by
Andrej Janev
Updated over a week ago
Can I change the font on the Returns portal?
Written by
Andrej Janev
Updated over a week ago
How can I resend an email to a customer?
Written by
Andrej Janev
Updated over a week ago
Custom Items - Returns
Written by
Andrej Janev
Updated over a week ago
Incorrectly imported orders
Written by
Andrej Janev
Updated over a week ago
Can I export my data?
Written by
Andrej Janev
Updated over a week ago
Deleted product / Issue processing return
Written by
Andrej Janev
Updated over a week ago
If an order is modified or canceled, is the order eligible for a return in Rich Returns?
Written by
Andrej Janev
Updated over a week ago
Can we connect different stores to one Rich Returns dashboard?
Written by
Andrej Janev
Updated over a week ago
Excluding items from being returned based on product tags
Exclude items from being returned - the 'how' answered down below.
Written by
Andrej Janev
Updated over a week ago
Brand Settings
Written by
Andrej Janev
Updated over a week ago
Can a return be started if an item has been refunded in Shopify?
Written by
Andrej Janev
Updated over a week ago
If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?
Written by
Andrej Janev
Updated over a week ago
Can returns be sent to multiple locations? Different Vendors scenario.
Written by
Andrej Janev
Updated over a week ago
Cookies
Written by
Andrej Janev
Updated over a week ago
Can multiple return labels be created for a return? (Dropshipping)
Written by
Andrej Janev
Updated over a week ago
Can we customize the text on page...?
Written by
Andrej Janev
Updated over a week ago
Excluding items based on product tags: I have a tag with two words... how do I write it exactly?
Written by
Andrej Janev
Updated over a week ago
Playbook for "non-matching" product tags
Written by
Andrej Janev
Updated over a week ago
Custom RMA numbers / Edit RMA numbers
Written by
Andrej Janev
Updated over a week ago
Is it possible to operate a marketplace-like solution with Rich Returns?
Written by
Andrej Janev
Updated over a week ago
Can you turn off the refund option? Exchange or store credit only?
Written by
Andrej Janev
Updated over a week ago
Products are being excluded for a return even if I have not added a product tag/product has no tag
Written by
Andrej Janev
Updated over a week ago
Return to Store link not working
Written by
Andrej Janev
Updated over a week ago
Product Bundles / Kit / Kits
Written by
Andrej Janev
Updated over a week ago
Started a return in Shopify but nothing is happening on my Rich Returns dashboard?
Written by
Andrej Janev
Updated over a week ago
Dropshipping - FAQ
Written by
Andrej Janev
Updated over a week ago
Can I allow multiple returns on my orders?
Allow multiple returns on your orders.
Written by
Andrej Janev
Updated over a week ago
Does it look like an item has been returned twice?
Written by
Andrej Janev
Updated over a week ago
Changes to variant IDs - how does this affect Rich Returns?
Written by
Andrej Janev
Updated over a week ago
Different IDs provided by Shopify
Written by
Andrej Janev
Updated over a week ago
Shopify Online Store 2.0 Compatible / Compatibility
Written by
Andrej Janev
Updated over a week ago
Refunds on Exchange Orders
Written by
Andrej Janev
Updated over a week ago
Can I change the status of a return without notifying my customers?
Written by
Andrej Janev
Updated over a week ago
Returns - when are they added to the Report statistics?
Written by
Andrej Janev
Updated over a week ago
Excluding items based on product tags: I have a tag with two words. How do I write it exactly?
Written by
Andrej Janev
Updated over a week ago
Recommendations
A customer returned a product that's not on their return request?
Written by
Andrej Janev
Updated over a week ago
A customer missed the return timeframe. What should I do?
Written by
Andrej Janev
Updated over a week ago
Status pages
Status Pages
Written by
Andrej Janev
Updated over a week ago
API Documentation
GET - Retrieve a return
Retrieves a specific return.
Written by
Andrej Janev
Updated over a week ago
POST - Approve a return
Approves a return and executes routine actions such as sending email
Written by
Andrej Janev
Updated over a week ago
POST - Ship a return
Ships a return and executes routine actions such as sending email
Written by
Andrej Janev
Updated over a week ago
POST - Receive a return
Receives a return and executes routine actions such as sending email
Written by
Andrej Janev
Updated over a week ago
POST - Resolve a return
Resolves a return and executes routine actions such as sending email
Written by
Andrej Janev
Updated over a week ago
POST - Reject a return
Rejects a return and executes routine actions such as sending email
Written by
Andrej Janev
Updated over a week ago
PUT - Update a return
Updates selected attributes of a return
Written by
Andrej Janev
Updated over a week ago
Introduction to our API
Written by
Andrej Janev
Updated over a week ago
Authentication
Written by
Andrej Janev
Updated over a week ago
Errors
Written by
Andrej Janev
Updated over a week ago
Pagination
Written by
Andrej Janev
Updated over a week ago
Versioning
Written by
Andrej Janev
Updated over a week ago
Rate limits
Written by
Andrej Janev
Updated over a week ago
Changelog
Written by
Andrej Janev
Updated over a week ago
Technical Support & Integrations
Written by
Andrej Janev
Updated over a week ago
GET - List all returns
Retrieves a list of returns
Written by
Andrej Janev
Updated over a week ago