Rich Returns

Onboarding for Finance Department

Written by Andrej Janev
Updated over a week ago

Onboarding for Data Analysts

Written by Andrej Janev
Updated over a week ago

Onboarding for Logistics Partners

Written by Andrej Janev
Updated over a week ago

Onboarding Overview

This Onboarding Series is intended to give you a head-start with our Platform.

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Written by Robert Mattax
Updated over a week ago

Onboarding for Warehouse Staff

Written by Andrej Janev
Updated over a week ago

Onboarding for Customer Support

This is to help onboard customer support.

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Written by Robert Mattax
Updated over a week ago

Onboarding for Owners / CEOs

Onboarding support for Owners/CEOs

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Written by Robert Mattax
Updated over a week ago

Onboarding for Managers

Onboarding geared at helping managers.

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Written by Robert Mattax
Updated over a week ago

Integrate / Embed the returns center into your store (advanced)

Written by Andrej Janev
Updated over a week ago

Shopify Site Speed Score / Store Speed Report

Written by Andrej Janev
Updated over a week ago

Force a specific language for your Portal by passing a URL Parameter

Written by Andrej Janev
Updated over a week ago

Linking your returns policy to the return portal

Written by Andrej Janev
Updated over a week ago

Integrate the returns portal into your store (easy)

Quick and easy tutorial on integrating your Returns Portal into your store.

Written by Andrej Janev
Updated over a week ago

Return Reason: "Other."

Learn more about your customers' Return Reasons.

Written by Andrej Janev
Updated over a week ago

Can you create a Packing Slip for the customer?

Written by Andrej Janev
Updated over a week ago

Order not found?

Written by Andrej Janev
Updated over a week ago

Most common return reasons (copy & paste)

A library of common return reasons we're familiar with.

Written by Andrej Janev
Updated over a week ago

Customizing the language/text on all pages

Learn how to utilize the Translations feature, and get closer to your customers.

Written by Andrej Janev
Updated over a week ago

Translations / Default Language

Written by Andrej Janev
Updated over a week ago

Communicate with your customers using the Language Customization feature

Written by Andrej Janev
Updated over a week ago

Language Plugins: Weglot / Langify / etc

Written by Andrej Janev
Updated over a week ago

Understanding customer notifications/emails

Learn the lifecycle of a return.

Written by Andrej Janev
Updated over a week ago

How do I process returns in bulk?

Written by Andrej Janev
Updated over a week ago

Forcing / Manually adding a return request as a staff member - Outside return timeframe

Written by Andrej Janev
Updated over a week ago

Setting up emails to reduce support inquiries

Learn how to use email templates to your advantage - and reduce support inquiries.

Written by Andrej Janev
Updated over a week ago

Test how emails look

Look from a customers' perspective - and see how your emails look like!

Written by Andrej Janev
Updated over a week ago

Adding a custom return method like "Pick Up" or "Pick Up & Exchange"

Written by Andrej Janev
Updated over a week ago

Launch your customer portal

A quick tutorial on launching your Rich Returns customer-facing portal.

Written by Andrej Janev
Updated over a week ago

3 easy ways to integrate the Returns Center into your store

Written by Andrej Janev
Updated over a week ago

Orders with Phone Numbers

Written by Andrej Janev
Updated over a week ago

Language of Admin / Merchant Dashboard

Written by Andrej Janev
Updated over a week ago

E-Mail, ZIP code, phone number

Written by Andrej Janev
Updated over a week ago

Photo Uploads Add-On / Let customers upload photos for a return

How to enable the Photo Upload Add-On.

Written by Andrej Janev
Updated over a week ago

Testing a return

Wondering how to test a return, now that you've set up? You're at the right spot.

Written by Andrej Janev
Updated over a week ago

Shopify customer accounts: How to add a button to my customer's account page to start a return?

Written by Andrej Janev
Updated over a week ago

Customize the portal to your brand

Tailor your Portal to blend right in with your brand color and style. How? More details in our tutorial down below.

Written by Andrej Janev
Updated over a week ago

Does Rich Returns detect the delivery date for the returns window/time frame?

Written by Andrej Janev
Updated over a week ago

Logo and Background Image Dimensions / Sizes

Useful information on image sizes and FAQs.

Written by Andrej Janev
Updated over a week ago

Staff Workflow for Manual Prepaid Labels

Written by Andrej Janev
Updated over a week ago

Complex E-Mail Workflows / Multiple receivers

Written by Andrej Janev
Updated over a week ago

Exchange Orders & Shopify Sales Statistics / Analytics

Written by Andrej Janev
Updated over a week ago

Different / Same Price Exchanges

Written by Andrej Janev
Updated over a week ago

Exchange Order - Order Confirmation

Written by Andrej Janev
Updated over a week ago

Exchange Order - Full Price / $0 price for items

Written by Andrej Janev
Updated over a week ago

Exchange Order - Shipping option / cost

Written by Andrej Janev
Updated over a week ago

Return Timeframe for Exchange Orders: when does it start counting?

Written by Andrej Janev
Updated over a week ago

Exchange Orders: Why is my Exchange Order free?

Written by Andrej Janev
Updated over a week ago

Exchange and Return already exist?

Written by Andrej Janev
Updated over a week ago

Creating an exchange order with variant exchanges disabled?

Written by Andrej Janev
Updated over a week ago

Force overselling - how and where can I enable this option?

Written by Andrej Janev
Updated over a week ago

How are items restocked by default?

Written by Andrej Janev
Updated over a week ago

Workaround for exchanging to other/different products

Written by Andrej Janev
Updated over a week ago

Can I start a return on the exchange order?

Written by Andrej Janev
Updated over a week ago

There are no exchange items in this order?

Written by Andrej Janev
Updated over a week ago

Reserving inventory on a draft order in Shopify

Written by Andrej Janev
Updated over a week ago

How does the Exchange Function work?

Written by Andrej Janev
Updated over a week ago

Variant Exchanges

How to enable and use Variant Exchanges.

Written by Andrej Janev
Updated over a week ago

Automatic Exchanges / Exchange Orders

Creating an Exchange Order from your dashboard with a click of a button.

Written by Andrej Janev
Updated over a week ago

Collection Exchanges

Advanced Exchanges - allow customers to exchange for a different item.

Written by Andrej Janev
Updated over a week ago

Are Exchange Orders created automatically?

Written by Andrej Janev
Updated over a week ago

How is inventory handled? Variant-Exchanges & One-Click Exchange Orders

Written by Andrej Janev
Updated over a week ago

Overview of Advanced Rules

Explore the possibilities of the Advanced Rules.

Written by Andrej Janev
Updated over a week ago

Introduction to Advanced Rules

Written by Andrej Janev
Updated over a week ago

Understanding Priority / Combining rules

Written by Andrej Janev
Updated over a week ago

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Written by Andrej Janev
Updated over a week ago

Exclude certain countries

Written by Andrej Janev
Updated over a week ago

Exclude orders with certain discount codes

Written by Andrej Janev
Updated over a week ago

Multiple return time frames

Written by Andrej Janev
Updated over a week ago

Rules based on Total Order Value

Written by Andrej Janev
Updated over a week ago

Rules based on Order Tags

Written by Andrej Janev
Updated over a week ago

Rules based on the Payment Gateway

Written by Andrej Janev
Updated over a week ago

Advanced Rule: Free labels only for Damaged Goods

Written by Andrej Janev
Updated over a week ago

List of Payment Gateway Names

Written by Andrej Janev
Updated over a week ago

Manually approve faulty/defective items

Written by Andrej Janev
Updated over a week ago

Prepaid labels only for certain selected options

Written by Andrej Janev
Updated over a week ago

Custom return addresses

Written by Andrej Janev
Updated over a week ago

Require customers to upload photos for specific conditions

Written by Andrej Janev
Updated over a week ago

Set a Custom Restocking Fee

Written by Andrej Janev
Updated over a week ago

Set a Custom Label Fee

Written by Andrej Janev
Updated over a week ago

Rules based on Order Tags - what to look out for?

Written by Andrej Janev
Updated over a week ago

"Sorry we're unable to offer you a return as your item(s) were on sale" - what does this mean?

Written by Andrej Janev
Updated over a week ago

Rule for International Customers

Written by Andrej Janev
Updated over a week ago

Using order tags to allow certain returns past the return timeframe (Advanced Rules)

Written by Andrej Janev
Updated over a week ago

Set an Extended Return Timeframe

Written by Andrej Janev
Updated over a week ago

Specific Carrier Integrations

Certain carriers only work through a specific integration. Find more about it here.

Written by Andrej Janev
Updated over a week ago

Understanding prepaid return labels

Written by Andrej Janev
Updated over a week ago

QR Code Labels

Written by Andrej Janev
Updated over a week ago

Customs Declaration for International Shipments

Written by Andrej Janev
Updated over a week ago

Commercial invoice: what information is displayed exactly?

Written by Andrej Janev
Updated over a week ago

Can I track a shipment from the dashboard?

Written by Andrej Janev
Updated over a week ago

How can I void a label that a customer did not use?

Written by Andrej Janev
Updated over a week ago

Can customers pay for their own label?

Written by Andrej Janev
Updated over a week ago

Can you use automatic prepaid return labels if the return requires approval?

Written by Andrej Janev
Updated over a week ago

Do we have to use prepaid labels when using Rich Returns?

Written by Andrej Janev
Updated over a week ago

Can we use Shopify Shipping for return labels?

Written by Andrej Janev
Updated over a week ago

Can you add multiple shipping accounts/carriers?

Written by Andrej Janev
Updated over a week ago

Can you add multiple box dimensions?

Written by Andrej Janev
Updated over a week ago

How is the total weight of a return calculated?

Written by Andrej Janev
Updated over a week ago

Labels - Weight and Price differences

Written by Andrej Janev
Updated over a week ago

Miscellaneous - Common Errors

Written by Andrej Janev
Updated over a week ago

Using manual prepaid return-labels

Written by Andrej Janev
Updated over a week ago

Set up for Manual Prepaid Return Labels

Written by Andrej Janev
Updated over a week ago

Can you upload a second document? For example, a commercial invoice

Written by Andrej Janev
Updated over a week ago

Carrier or Drop-Off location

Written by Andrej Janev
Updated over a week ago

Pre-Paid and Post-Paid Carriers

Written by Andrej Janev
Updated over a week ago

Multiple / Multi-Carrier Support

Written by Andrej Janev
Updated over a week ago

Scan-based return labels

Written by Andrej Janev
Updated over a week ago

Change the return address on a prepaid label

Written by Andrej Janev
Updated over a week ago

The information included on Return Label

Written by Andrej Janev
Updated over a week ago

EasyPost - Common Errors

Written by Andrej Janev
Updated over a week ago

QR-CODE FOR USPS

QR-Code for USPS using EasyPost

Written by Andrej Janev
Updated over a week ago

How to set up automated return labels?

Written by Andrej Janev
Updated over a week ago

Shippo - Common Errors

Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with EasyPost)

Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with Shippo)

Written by Andrej Janev
Updated over a week ago

Using automatic prepaid return labels (with ShipStation)

Written by Andrej Janev
Updated over a week ago

Supported Platforms & Carriers

Written by Andrej Janev
Updated over a week ago

Can I use my own carrier contract with pre-negotiated rates?

Written by Andrej Janev
Updated over a week ago

ShipStation - Common Errors

Written by Andrej Janev
Updated over a week ago

Do I need my own carrier contract?

Written by Andrej Janev
Updated over a week ago

USPS First-Class / Priority-Mail: choose cheapest rate based on weight

Written by Andrej Janev
Updated over a week ago

Auto-Tracking

Written by Andrej Janev
Updated over a week ago

Exporting your data for better insights (CSV)

Written by Andrej Janev
Updated over a week ago

Error in the Analytics Dashboard

Written by Andrej Janev
Updated over a week ago

Importing data into Excel does not work

Written by Andrej Janev
Updated over a week ago

I see a difference in the refund figure (Analytics Dashboard vs. Export)

Written by Andrej Janev
Updated over a week ago

Adjusting for order date and what data am I getting exactly?

Written by Andrej Janev
Updated over a week ago

Enabling Add-Ons in RichReturns

Written by Andrej Janev
Updated over a week ago

Integrate with Intercom to 10x your returns experience

Written by Andrej Janev
Updated over a week ago

Allow Unpaid and Unfulfilled orders to be returned

Written by Andrej Janev
Updated over a week ago

Recording / Requiring Serial Numbers from Customers for High-Value Items

Written by Andrej Janev
Updated over a week ago

API Integration - CRM - ERP - 3PL - Analytics

Written by Andrej Janev
Updated over a week ago

Zendesk Compatibility

Written by Andrej Janev
Updated over a week ago

Klaviyo: Setup & Integration

Written by Andrej Janev
Updated over a week ago

How to send an email with Klaviyo?

Written by Andrej Janev
Updated over a week ago

Do you integrate with ....?

Written by Andrej Janev
Updated over a week ago

API Rate Limit

Written by Andrej Janev
Updated over a week ago

ShipBob issue for Shopify POS orders & workaround

Written by Andrej Janev
Updated over a week ago

Gorgias: Setup & Integration

Read more on how to setup your Gorgias.

Written by Andrej Janev
Updated over a week ago

Custom Domain

Written by Andrej Janev
Updated over a week ago

Bold Subscriptions V2

Written by Andrej Janev
Updated over a week ago

Bundle Builder App

Written by Andrej Janev
Updated over a week ago

Auto-Fill Fields / Deep-link returns - Order number & email in URL

Written by Andrej Janev
Updated over a week ago

Can I submit order information via URL to directly start a return?

Written by Andrej Janev
Updated over a week ago

Adding a Return link to your Shopify order-confirmation email

Written by Andrej Janev
Updated over a week ago

User permissions

Written by Andrej Janev
Updated over a week ago

Can I install Rich Returns alongside another return app? Smoothly transitioning to Rich Returns

Written by Andrej Janev
Updated over a week ago

I have been logged out of the app. Where is my username/password / E-Mail login?

Written by Andrej Janev
Updated over a week ago

How do I change plans? Do I have to uninstall and reinstall the app?

Written by Andrej Janev
Updated over a week ago

Can I upgrade/downgrade during a billing period?

Written by Andrej Janev
Updated over a week ago

Billing for extra returns / Shopify usage-charge limit / No additional returns possible

Written by Andrej Janev
Updated over a week ago

Updated: Shopify Usage Charges

Written by Andrej Janev
Updated over a week ago

Will my plan be upgraded automatically once I use up my included returns quota?

Written by Andrej Janev
Updated over a week ago

Do unused returns roll over into the next month?

Written by Andrej Janev
Updated over a week ago

How do I uninstall the app / cancel my Subscription?

Written by Andrej Janev
Updated over a week ago

Why have I been billed after I uninstalled the app?

Written by Andrej Janev
Updated over a week ago

I was billed without subscribing

Written by Andrej Janev
Updated over a week ago

I was billed during the free trial

Written by Andrej Janev
Updated over a week ago

Number of Returns / Monthly Quota

Written by Andrej Janev
Updated over a week ago

How do I remove items from a Return?

Remove items from a Return - with ease.

Written by Andrej Janev
Updated yesterday

How do I link my Returns Policy on my Portal?

Direct your customers to your Returns Policy through the Portal.

Written by Andrej Janev
Updated this week

Can I change the font on the Returns portal?

Written by Andrej Janev
Updated over a week ago

How can I resend an email to a customer?

Written by Andrej Janev
Updated over a week ago

Custom Items - Returns

Written by Andrej Janev
Updated over a week ago

Incorrectly imported orders

Written by Andrej Janev
Updated over a week ago

Can I export my data?

Written by Andrej Janev
Updated over a week ago

Deleted product / Issue processing return

Written by Andrej Janev
Updated over a week ago

If an order is modified or canceled, is the order eligible for a return in Rich Returns?

Written by Andrej Janev
Updated over a week ago

Can we connect different stores to one Rich Returns dashboard?

Written by Andrej Janev
Updated over a week ago

Excluding items from being returned based on product tags

Exclude items from being returned - the 'how' answered down below.

Written by Andrej Janev
Updated over a week ago

Brand Settings

Written by Andrej Janev
Updated over a week ago

Can a return be started if an item has been refunded in Shopify?

Written by Andrej Janev
Updated over a week ago

If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?

Written by Andrej Janev
Updated over a week ago

Can returns be sent to multiple locations? Different Vendors scenario.

Written by Andrej Janev
Updated over a week ago

Cookies

Written by Andrej Janev
Updated over a week ago

Can multiple return labels be created for a return? (Dropshipping)

Written by Andrej Janev
Updated over a week ago

Can we customize the text on page...?

Written by Andrej Janev
Updated over a week ago

Excluding items based on product tags: I have a tag with two words... how do I write it exactly?

Written by Andrej Janev
Updated over a week ago

Playbook for "non-matching" product tags

Written by Andrej Janev
Updated over a week ago

Custom RMA numbers / Edit RMA numbers

Written by Andrej Janev
Updated over a week ago

Is it possible to operate a marketplace-like solution with Rich Returns?

Written by Andrej Janev
Updated over a week ago

Can you turn off the refund option? Exchange or store credit only?

Written by Andrej Janev
Updated over a week ago

Products are being excluded for a return even if I have not added a product tag/product has no tag

Written by Andrej Janev
Updated over a week ago

Return to Store link not working

Written by Andrej Janev
Updated over a week ago

Product Bundles / Kit / Kits

Written by Andrej Janev
Updated over a week ago

Started a return in Shopify but nothing is happening on my Rich Returns dashboard?

Written by Andrej Janev
Updated over a week ago

Dropshipping - FAQ

Written by Andrej Janev
Updated over a week ago

Does it look like an item has been returned twice?

Written by Andrej Janev
Updated over a week ago

Changes to variant IDs - how does this affect Rich Returns?

Written by Andrej Janev
Updated over a week ago

Different IDs provided by Shopify

Written by Andrej Janev
Updated over a week ago

Shopify Online Store 2.0 Compatible / Compatibility

Written by Andrej Janev
Updated over a week ago

Refunds on Exchange Orders

Written by Andrej Janev
Updated over a week ago

Can I change the status of a return without notifying my customers?

Written by Andrej Janev
Updated over a week ago

Returns - when are they added to the Report statistics?

Written by Andrej Janev
Updated over a week ago

Excluding items based on product tags: I have a tag with two words. How do I write it exactly?

Written by Andrej Janev
Updated over a week ago

A customer returned a product that's not on their return request?

Written by Andrej Janev
Updated over a week ago

A customer missed the return timeframe. What should I do?

Written by Andrej Janev
Updated over a week ago

Status Pages

Written by Andrej Janev
Updated over a week ago

GET - Retrieve a return

Retrieves a specific return.

Written by Andrej Janev
Updated over a week ago

POST - Approve a return

Approves a return and executes routine actions such as sending email

Written by Andrej Janev
Updated over a week ago

POST - Ship a return

Ships a return and executes routine actions such as sending email

Written by Andrej Janev
Updated over a week ago

POST - Receive a return

Receives a return and executes routine actions such as sending email

Written by Andrej Janev
Updated over a week ago

POST - Resolve a return

Resolves a return and executes routine actions such as sending email

Written by Andrej Janev
Updated over a week ago

POST - Reject a return

Rejects a return and executes routine actions such as sending email

Written by Andrej Janev
Updated over a week ago

PUT - Update a return

Updates selected attributes of a return

Written by Andrej Janev
Updated over a week ago

Introduction to our API

Written by Andrej Janev
Updated over a week ago

Authentication

Written by Andrej Janev
Updated over a week ago

Errors

Written by Andrej Janev
Updated over a week ago

Pagination

Written by Andrej Janev
Updated over a week ago

Versioning

Written by Andrej Janev
Updated over a week ago

Rate limits

Written by Andrej Janev
Updated over a week ago

Changelog

Written by Andrej Janev
Updated over a week ago

Technical Support & Integrations

Written by Andrej Janev
Updated over a week ago

GET - List all returns

Retrieves a list of returns

Written by Andrej Janev
Updated over a week ago