All Collections
Rich Returns
Exchanges
Creating an exchange order with variant exchanges disabled?
Creating an exchange order with variant exchanges disabled?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Hate to be the bearer of bad news but unfortunately, this is not going to work.

See, the way Shopify works is that we need a product for the exchange order which is only available if the Variant Exchanges are enabled. So the option for creating an exchange order will only be enabled when variant exchanges are enabled and the customer has selected another variant for exchange.

Variant Exchanges. You need them.

Did this answer your question?