You might be wondering when exactly does the return timeframe start counting? And that's a pretty good question.

To give it a proper answer - the time starts ticking from when the exchange order is

  • delivered.

  • or placed. This is a fallback in case your fulfillment does not store the delivery date on the Shopify order.

  • Note that this is the delivery date (or order date) of the exchange order, not the original order.

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