Andrej Janev avatar
1 author37 articles
Excluding items from being returned based on product tags
Playbook for "non-matching" product tags
Can I change the font on the Returns portal?
How can I resend an email to a customer?
Custom Items - Returns
Incorrectly imported orders
Can I export my data?
Deleted product / Issue processing return
If an order is modified or canceled, is the order eligible for a return in Rich Returns?
Can we connect different stores to one Rich Returns dashboard?
Brand Settings
Can a return be started if an item has been refunded in Shopify?
If the order in Shopify does not have a delivered event, is the return timeframe open indefinitely?
Can returns be sent to multiple locations? Different Vendors scenario.
Can multiple return labels be created for a return? (Dropshipping)
Can we customize the text on page...?
Excluding items based on product tags: I have a tag with two words... how do I write it exactly?
Custom RMA numbers / Edit RMA numbers
Is it possible to operate a marketplace-like solution with Rich Returns?
Can you turn off the refund option? Exchange or store credit only?
Products are being excluded for a return even if I have not added a product tag/product has no tag
Return to Store link not working
Product Bundles / Kit / Kits
Started a return in Shopify but nothing is happening on my Rich Returns dashboard?
Dropshipping - FAQ
Does it look like an item has been returned twice?
Changes to variant IDs - how does this affect Rich Returns?
Different IDs provided by Shopify
Shopify Online Store 2.0 Compatible / Compatibility
Refunds on Exchange Orders
Can I change the status of a return without notifying my customers?
Returns - when are they added to the Report statistics?
How do I link my Returns Policy on my Portal?
How do I remove items from a Return?
Can I allow multiple returns on my orders?
Excluding items based on product tags: I have a tag with two words. How do I write it exactly?