All Collections
Rich Returns
Prepaid Labels
Do we have to use prepaid labels when using Rich Returns?
Do we have to use prepaid labels when using Rich Returns?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Absolutely not. You can otherwise:

  • let the customer be responsible for shipping the item back

    • in this case you would provide the customer only the warehouse address to ship it back to

  • manually upload a prepaid label only for selected returns, e.g. faulty items

  • let the customer return in a local store

Did this answer your question?