All Collections
Rich Returns
How does the Exchange Function work?
How does the Exchange Function work?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

1) Customers can select another variant of the same product. You can see a demo of this here:

2) if you are on our Premium Plan or higher, you can click "Exchange Order" inside our dashboard, and the exchange order with all details is created automatically. Click here to see a demo of the feature:

We create "Free" Exchange Orders only, so we don't automatically charge the customer for any price difference. Since variants often have the same price, this is usually not an issue.

Did this answer your question?