By default, for every new return, you'll receive a notification from us in the format of:
↩️ New return RMA-1573495054 for order 1147 / Store credit / Pre-Paid Return Label (automatic)
The e-mail itself contains details regarding the customer and the return.
Workflows
We see merchants build workflows based on this e-mail through
their Helpdesk
their CRM
their E-Mail (Gmail, etc.)
In most Helpdesks / CRMs / E-Mail applications, you can execute rules based on
an e-mail sender
content of e-mail title
content of e-mail body
Typical workflows we see across merchants
Distribute the e-mail to multiple other teammates
Distribute the e-mail to specific teammates
based on a specific return reason, e.g., "Defective item"
based on a specific country the customer resides in
based on a specific action the customer takes (e.g., a manual prepaid label)
Directly start a conversation with a customer in the Helpdesk
Provide the customer with additional information