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Complex E-Mail Workflows / Multiple receivers
Complex E-Mail Workflows / Multiple receivers
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

By default, for every new return, you'll receive a notification from us in the format of:

  • ↩️ New return RMA-1573495054 for order 1147 / Store credit / Pre-Paid Return Label (automatic)

The e-mail itself contains details regarding the customer and the return.


We see merchants build workflows based on this e-mail through

  • their Helpdesk

  • their CRM

  • their E-Mail (Gmail, etc.)

In most Helpdesks / CRMs / E-Mail applications, you can execute rules based on

  • an e-mail sender

  • content of e-mail title

  • content of e-mail body

Typical workflows we see across merchants

  • Distribute the e-mail to multiple other teammates

  • Distribute the e-mail to specific teammates

    • based on a specific return reason, e.g., "Defective item"

    • based on a specific country the customer resides in

    • based on a specific action the customer takes (e.g., a manual prepaid label)

  • Directly start a conversation with a customer in the Helpdesk

  • Provide the customer with additional information

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