As mentioned in our dashboard, inventory is handled the following way during an exchange process:


Variant-Exchange during the customer's return process (PRO Plan and up)

  • when the exchange order is created from our dashboard

    • inventory is decremented for the new items

    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g., when one of the items being returned cannot be resold)

Related: Are Exchange Orders created automatically?


One-Click Draft-Order (PREMIUM Plan and up)

  • when the draft exchange order is created from our dashboard

    • Shopify does not allow reserving inventory for draft-orders

      • the inventory is taken when the exchange draft order is moved to an actual order

    • original items can be restocked in the same dialog in our dashboard or later individually in our dashboard (e.g., when one of the items being returned cannot be resold)

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