Note: you can also automate this using our Advanced Rules explained here:

Staff members can simply use the returns portal as well. It is three clicks, and then the return is in the system. To make it easier for staff, you can directly start a return with an order number and email in the link. To set this up, see the following integration guide.

If you have set a return timeframe and your staff return exceeds this timeframe, you need to manually extend the timeframe for the return and then reset it.


  • Navigate to

    • Return-Settings / General / Return-Timeframe in Days

    • Change the number of days

    • Click save at the bottom of the page

    • Note: If you use the Advanced Rules to set up return timeframes, you generally do not need to change the rules themselves. The settings above set the overall return timeframe.

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