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How is the total weight of a return calculated?
How is the total weight of a return calculated?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

How is total weight calculated?

Total Weight = Empty box weight + Weight of all items in the return

  • Empty box weight: the weight you set in this very same dialog further down, so double-check the value you have set.

  • Item weight: the weight you have set for the variant in your Shopify store.

Does changing the weight for a variant in Shopify change the weight on existing orders?

No, orders in Shopify are immutable; therefore, the weight for line items in existing orders is not updated. Changes to the weight of a variant are available to all new orders.

Can I bulk update the weight of products?

Yes, go to the Products page in your Shopify store and use the Bulk-Edit feature to change weights for multiple products at once. Copy & Paste also works in the table-like editor.

The weight does not match the weight I see in, e.g., ShipStation for the label?

Weight calculations on our side are accurate. Please double-check in your external account (e.g., ShipStation) if weight is calculated solely for products or also for products + weight of the box.

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