All Collections
Rich Returns
FAQs
Changes to variant IDs - how does this affect Rich Returns?
Changes to variant IDs - how does this affect Rich Returns?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

If there are changes to the variant IDs, there are several possible effects:

  • the old products/variants should be kept around (archived or similar), otherwise Shopify will usually remove them from previous orders as well which means customers can't start a return for these orders since any reference to the product/variant is removed

  • temporary influence on Analytics Reports, some of these rely on the variant-id to tell variants apart

As you can see, there are some possible side-effects if changes to the variant IDs occur. Please feel free to contact our support if you feel that this is the case so we can confirm.

Did this answer your question?