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Exchange and Return already exist?
Exchange and Return already exist?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

Has your customer requested an exchange before and is now reporting that they have stumbled upon a message "Return already exists" when trying to create an exchange for an existing return? πŸ€”

πŸ’‘ Well, we've got the mystery solved behind this issue! In this case, it is most likely that the customer is requesting a return for the original order instead of initiating a return for the new exchange order, which is a new order in itself.

These are both different orders - original order + exchange order - so in this case, it's essential to differentiate and note the key differences between them. πŸ’‘

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