Did you ever need to remove an item from a customer return? Now you can, and I'll show you how in a few quick and easy steps.

  • We head over to our Manage section of the return, where we will find our feature near the bottom:

  • Once we're in, we will find our item with a quantity of more than 1 (at least 2). I found myself one such product:

We can remove 1 item from a total of 2, or we can always remove (n-1) items from n number of items. It's important to stress this because if we remove all of them - we would be removing the return as a whole - which we do not want to do.

Useful for:

  • when you're only accepting one item (and not a return of all of them) - bundles;

  • when a customer has made a mistake and returned a bigger quantity than they wanted;

  • when you agreed to accept one item - and the other items remain as a gift to the customer;

  • and more!

As always - feel free to direct your feedback to our Support Team. We're always happy to hear it - and act on it!

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