• Accidental order

  • Better price available

  • No reason given

  • Performance or quality not adequate

  • Incompatible or not useful for intended purpose

  • The item is damaged but the box or envelope is undamaged

  • Missed estimated delivery date

  • Missing parts or accessories

  • The item and the box or envelope it came in are both damaged

  • Wrong item was sent

  • Item defective or doesn't work

  • Arrived in addition to what was ordered

  • No longer needed

  • Unauthorized purchase

  • Description on website was not accurate

Additional reasons for fashion retailers

  • Didn't fit - too large

  • Didn't fit - too small

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