All Collections
Rich Returns
Exchange Orders: Why is my Exchange Order free?
Exchange Orders: Why is my Exchange Order free?
Andrej Janev avatar
Written by Andrej Janev
Updated over a week ago

You created an exchange order, and you might be wondering why it is free, i.e., the prices of all of the line items are 0.00, equalling a total of, yes, that's right, 0.00?

This is because you have the option Create a Free Exchange Order enabled (✅) on your account (see screenshot below). Find this option when you head over to Dashboard ⏭️ Return Settings ⏭️ Variant Exchanges ⏭️ Create a Free Exchange.

As the text above points out, when you disable this setting, the exchange & draft orders created will be with full price line-items.

🔔 Important to note: Any outstanding balance will have to be collected manually, e.g. through an invoice of the draft order. 🔔

Did this answer your question?