Follow these steps to troubleshoot your Cart page funnel:
1) Click on "preview" in your funnels list
Does the funnel show?
If not - here's how to fix it.
If you see the funnel, move on to the next step.
2) Head over to your store, add the trigger product to your cart, go to cart - click "continue to checkout".
If you see the funnel, it's all working as expected.
If not, move on to the next step.
3) Check if you used or still using any of these apps:
* Unlimited Bundles & Discounts by Revy Apps
* Boom Upsell
* Unlimited Smart UpSell Offers by Revy Apps
* One Click Upsell by Zipify
* Bold Discounts by Bold
* In Cart Upsell by InCart Upsell
* Quantity Breaks & Discounts by SpurIT
* Upsell for Product by SpurIT
* Upsell Pop Up by SpurIT
* Infinite Product Options by HulkApps.com
* Volume & Tiered Discounts by HulkApps.com
* VITALS | 40+ apps in one by VITALS
* UFE 2.0 ‑ Upsell Funnels by HELIXO
* Zoorix ‑ Upsell & Cross Sell by Zoorix
* Upsell Recommendations by Innonic
* Bundle Products By Thimatic
* Discounts & Quantity Breaksby Website On-Demand
* QD (Quantity Breaks/Discounts) by TenGrowth
* Checkout X
* Cartsentry Checkout
* Discount Ninja by Limoni Apps
* Pickup Options by Wave Commerce
* Limit Qty Purchase by MegaComp
* Bundler - Bundle Products
* Slide Cart
Our Cart page funnels are essentially blocked by any of those apps / code scripts in your storefront.
2 options here:
Remove any other app or code to use our cart page funnels
(Sometimes other apps will leave dead code in your theme.liquid file)
Keep any other code / app.
Use Honeycomb as a post purchase upsell app (thank you pages and one click post purchase offers)
Use Honeycomb as a blog upsell app (blog pages).
Use Honeycomb as a product upsell app (product pages).
4) Your checkout buttons has href="XXXXX" declarations
It might look like this:
In case of href's - they will force the page to redirect, effectively causing a no show.
We can override that from our end with some theme changes.
Contact email@example.com for more information.
5) Have you tested the funnel by using dynamic checkout buttons inside the cart page or the product page?
Dynamic checkout buttons look like this:
Please note that Shopify apps can not work when using dynamic checkout buttons. These buttons communicate directly with payment providers, and can not trigger any app. To maximize your funnel views, we recommend hiding dynamic checkout buttons from the product page and cart page.
6) Have you removed the other apps and code but cart page funnel won't show?
Let us know and email firstname.lastname@example.org - we will be happy to take a closer look.
Going for a custom build or trying to pop a cart page funnel on a different button click?
You might want to have a look into our JS SDK.